Frequently Asked Questions
Everything you need to know about our silver jewelry and services.
What materials are used in Hersey & Son jewelry?
All our jewelry is crafted from high-quality hallmark 925 sterling silver, ensuring both durability and a timeless finish for every piece.
How long does shipping take?
Standard UK delivery typically takes 2-3 working days. International shipping times vary by location but generally arrive within 7-14 business days.
Can I personalize my order with an engraving?
Yes, we offer professional engraving services on many of our items. You can specify your text and font choice on the product page before adding it to your cart.
What is your return policy?
We offer a 30-day return policy for most items in their original condition. Please note that personalized or engraved items cannot be returned unless they are faulty.
Does my jewelry come in a gift box?
Every order is delivered in a signature Hersey & Son gift box, accompanied by a polishing cloth and a care card to keep your silver looking its best.
How should I care for my sterling silver jewelry?
To prevent tarnishing, we recommend storing your silver in a cool, dry place and avoiding contact with perfumes or household chemicals. Clean regularly with the provided polishing cloth.