Returns & Exchanges
We want you to be completely satisfied with your Hersey & Son purchase, which is why we offer a 30-day window for returns and exchanges on all non-personalized items. Please ensure that all products are returned in their original packaging and in unworn condition to qualify for a full refund.
Initiate Your Request
Visit our online returns portal with your order number and email address to select the items you wish to send back.
Prepare Your Package
Securely pack your silverware or jewelry in its original presentation box and include the completed return form inside the parcel.
Ship the Item
Affix the provided prepaid shipping label to your package and drop it off at any authorized courier location or local post office.
Receive Your Refund
Once our workshop inspects the returned items, we will process your refund or exchange within 5-7 business days to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing